Service
Service Policy
- Service Summary
We advocate the principle of "quality, innovation as the source, service to win", the product of a year to provide free services, including hardware maintenance services (except artificial damage); upgrading the software version; poor site database upgrade;
Principles of company service issues timely response and timely follow-up and timely treatment;
The main methods of the company's service telephone hotline, remote maintenance and field service background.
Warranty related provisions
Standard warranty:
1 year hardware maintenance;
1 year software upgrades;
1 year on-site support and non-product issues on-site service 3 times;
7 days * 8-hour telephone technical support response within 4 hours, 7 days * 24 hours E-mail technical support.
